iCare Family Dental · Chatswood
People who care
Meet the team behind your care.
A close-knit team focused on listening carefully, explaining clearly and helping every visit feel more comfortable.
- Monday–Saturday
- 2 hours free parking
- English & Mandarin
Your dentists
Different strengths. One shared approach.
Get to know the people who will listen, assess and talk through your care with you.
Dentist · BDS University of Otago
Languages: English, Mandarin and Cantonese
Dr Debbie Chi
Debbie has served the Chatswood community since graduating in 2006. Her approach centres on preserving natural teeth, prevention and thoughtful long-term care.
More about Debbie
She takes time to listen and explain, with the aim of helping children, adults and families feel more at ease during their visits. Her clinical interests include preventive care, natural-tooth preservation, family dentistry, Invisalign assessment and restorative planning.
Debbie graduated from the University of Otago in 2006 and has continued serving the Chatswood community. Her minimally invasive philosophy focuses on retaining healthy tooth structure where clinically appropriate and helping patients understand maintenance as part of long-term care.
Outside the practice, Debbie enjoys family time, movies, good food and life with her long-haired Chihuahua, Pikachu.
Dentist · BDS James Cook University
Languages: English and Mandarin
Dr Dan Chen
After working in Hobart, Dan returned to Chatswood to be closer to family and friends. He enjoys general, restorative and cosmetic dentistry.
More about Dan
Dan values precision and clear communication, and works to make visits feel relaxed for patients who may be nervous about dental care. He enjoys general dentistry together with restorative and cosmetic treatment planning.
After graduating from James Cook University and working in Hobart, Dan returned to Chatswood to be closer to family and friends. He discusses practical options, limitations and maintenance rather than assuming every patient wants the same approach.
Outside the practice, he enjoys fishing, cooking for friends and family, and discovering local places to eat.
Dentist · BDS University of Queensland
Languages: English and Mandarin
Dr Sherryn Hu
Sydney-born Sherryn is passionate about prevention, patient education and helping people understand how to care for their oral health.
More about Sherryn
She particularly enjoys supporting children and nervous patients, taking extra care to create positive, confidence-building visits. Prevention and patient education remain central to her approach.
Sherryn was born and raised in Sydney and completed her dental degree at the University of Queensland before returning. She aims to make dental information understandable so patients and parents can take an active role in daily care and review decisions.
Outside dentistry, Sherryn enjoys Pilates, dance, running and digital art.
The people who keep every visit moving
Meet our support team.
From your first phone call to the treatment room, Esther and Carol help make each visit feel organised and welcoming.
Practice coordination · Dental assisting
Esther
With more than 15 years in dentistry, Esther helps patients feel organised and looked after from reception through to the treatment room.
Outside the practice
Esther enjoys yoga, shopping, long walks, family time and learning her way around the kitchen.
Reception · Dental assisting
Carol
Carol brings more than a decade of experience to both reception and chairside support, helping the day run smoothly with warmth and care.
Outside the practice
Outside iCare, Carol is a devoted mum to energetic twin boys and is always on the move.
How we work together
A coordinated visit from first call to follow-up.
Dentists and support staff share the practical details that help each appointment feel clear, organised and connected.
Before the appointment
The support team helps with appointment type, records and practical questions. Tell the practice about access needs, significant medical information or dental anxiety when booking.
During the assessment
The dentist listens to the concern, examines the relevant teeth and gums and explains what the findings do—and do not—show. Questions about alternatives, limitations and timing are welcome.
After the visit
The team helps arrange treatment, review or maintenance appointments. Follow the individual instructions provided and call if recovery or a restoration changes unexpectedly.
People and responsibilities
Know who can help at each point in the visit.
Clear roles help clinical decisions remain with the dentist while practical questions reach the people who can answer them efficiently.
The dentist’s role
The dentist reviews relevant medical and dental history, performs the clinical examination and discusses findings, diagnosis, suitable options and alternatives. The dentist also explains treatment-specific risks, limitations, likely maintenance and whether specialist care may be more appropriate. A service page or booking category cannot replace this assessment.
The support team’s role
Esther and Carol help coordinate appointments, records, practical information and the transition between reception and the treatment room. They can help identify which general appointment category fits a concern, but they do not diagnose symptoms by telephone. Urgent dental concerns are passed on so the appropriate clinical response can be arranged.
The patient’s role
Tell the team about symptoms, health conditions, medicines, allergies, previous dental experiences and priorities that may affect care. Ask when an explanation is unclear and review the proposed options before deciding. After treatment, follow the individual instructions, maintain daily home care and attend the recommended review or maintenance interval.
Communication and language
All iCare dentists provide care in English and Mandarin. Dr Debbie Chi also speaks Cantonese. Language availability is stated consistently so patients can request help without being given an unsupported language claim.
Family and preventive care
The team supports children, adults and older patients through preventive visits, treatment discussions and ongoing maintenance. Appointment length and approach are adapted to the clinical need rather than assuming every family member requires the same procedure.
Referral when appropriate
Not every complex treatment should be completed in a general practice. When anatomy, disease severity, retreatment or another risk makes specialist input appropriate, the dentist explains the reason for referral and how it fits the overall plan.
Visit the team in Chatswood
Local details for a simpler visit.
iCare Family Dental is at Shop 3, 379 Victoria Avenue, Chatswood NSW 2067, with the entrance on the Archer Street side. The clinic is about a 7-minute walk from Chatswood Station.
- Phone(02) 8068 6828
- HoursMonday–Saturday 10:00 am–5:30 pm
- Parking2 hours free parking at Chatswood Chase
- Practice languagesEnglish and Mandarin; Dr Debbie Chi also Cantonese
Common questions
Getting to know the iCare team.
Which languages do the dentists speak?
All iCare dentists provide care in English and Mandarin. Dr Debbie Chi also speaks Cantonese.
Who provides children’s dental care?
The dentists provide family and children’s care. The appointment is adapted to the child’s age, confidence and clinical needs.
Can the team help nervous patients?
Yes. Tell the practice when booking so the dentist and support team understand the concern and can explain the visit at an appropriate pace.
Do I choose a dentist before I book?
You may request a dentist, or ask the team for help based on appointment type, language and availability. A request is not a guarantee of a particular time.
What happens at a first appointment?
The dentist reviews the relevant history, listens to the concern, examines the mouth and explains findings and suitable next steps.
Do the dentists provide every complex procedure?
No. Straightforward care may be provided at iCare, while complex or guarded cases can be referred to an appropriate specialist.
Where is iCare Family Dental?
The clinic is at Shop 3, 379 Victoria Avenue, Chatswood NSW 2067, with the entrance on Archer Street.
How can I book with the team?
Use the confirmed online booking portal or call (02) 8068 6828. The practice is open Monday to Saturday from 10:00 am to 5:30 pm.
We look forward to meeting you
Ready to meet the team?
Book online, or contact iCare Family Dental if you are unsure which appointment to choose.
Qualifications, roles and language availability are stated from the clinic-confirmed source index. Clinical claims require final dentist review before public indexing.