ıCare Family Dental
Dental care warranty in Chatswood
Care that continues after treatment. Our dental care warranty provides conditional repair or replacement cover for eligible work completed at iCare Family Dental.
If a filling, crown or appliance develops a problem, contact us. We will check the original treatment, explain what has happened and discuss the next step with you.
At a glance
How long is each treatment covered?
The following periods apply to eligible iCare treatment, subject to the conditions below. They run from the relevant placement or fitting date.
| Treatment | Warranty period |
|---|---|
| Dental fillings | 2 years |
| Crowns, bridges, inlays and onlays | 5 years |
| Implant body and implant crown | 3 years |
| Dentures | 6 months |
| Splints / night guards | 1 year |
| Retainers | 6 months |
What does the warranty cover?
If our assessment confirms an eligible failure of the original work within its warranty period, and the policy conditions are met, we will repair or replace it at no additional cost.
The work we completed
Cover relates to an eligible defect in the original material or workmanship. A restoration coming loose, chipping or breaking needs assessment: the symptom alone does not tell us its cause.
Looking after your treatment
Keeping your cover active
Attend a check-up and clean at iCare every six months during the warranty period. There is a two-month grace period after the scheduled review date. Under this voluntary policy, cover ends if that period is exceeded and does not restart with a later visit.
Keep up your daily oral hygiene, follow the care instructions for your treatment and wear recommended protection, such as a night guard. You can also refer to our post-treatment care instructions.
This voluntary warranty is additional to your rights under Australian Consumer Law and does not limit those rights.
What falls outside this warranty?
These distinctions help explain why we assess the cause of a problem rather than deciding from its appearance alone.
New disease, accidents and wear Read moreShow less
New decay, an injury or expected wear is different from a defect in the original work. We will explain whether the problem falls within the warranty or needs separate treatment.
New decay, untreated gum disease, accidents, sports injuries and other trauma are outside this voluntary cover. Normal wear, staining, appliance misuse and damage from chewing hard objects are also excluded.
Surface wear from grinding is expected with a night guard; it is different from a structural defect. Damage associated with grinding or clenching, including not using recommended protection, is assessed against the policy conditions.
Temporary treatment or a guarded outlook Read moreShow less
A temporary repair or treatment whose limitations were explained and accepted at the time is not covered in the same way as an eligible definitive restoration. For example, this may apply where a filling was chosen after a more protective restoration was recommended.
Treatment repaired or altered elsewhere Read moreShow less
If a provider outside of iCare Family Dental has repaired or altered the restoration or appliance, our voluntary warranty no longer applies to that work. Your rights under Australian Consumer Law are not affected.
Contact us when possible before arranging alterations elsewhere. Do not delay urgent care while waiting for a warranty decision.
How do I raise a warranty concern?
Please call us first rather than booking online for a warranty concern. The team at iCare Family Dental will review your treatment records before arranging a consultation or treatment.
Tell us what has changed
Call (02) 8068 6828. If you know the treatment date, have it ready, and explain when the problem started.
We review your records and arrange the next step
Our team will first check your treatment records, then arrange an appropriate consultation or treatment. At the visit, our dentists will examine the restoration or appliance, together with the surrounding teeth, gums and bite where relevant.
We explain the next step
We will explain the cause, whether the warranty applies and the appropriate repair or treatment. Any separate treatment and its cost will be discussed before it proceeds.
Questions about dental warranty cover
My filling has fallen out. Is it automatically covered? Read moreShow less
Not automatically. Contact us so we can assess whether it is a failure of the original filling or a new issue, such as decay or damage. The filling period is listed above; coverage also depends on the cause and the policy conditions.
Does the warranty cover children's fillings? Read moreShow less
Yes. Fillings placed for children at iCare follow the same filling warranty period and conditions.
Does a warranty period tell me how long my treatment will last? Read moreShow less
No. The cover period is not an expiry date for a restoration or a promise about its lifespan. Its condition and any need for further care are assessed individually.
Will the assessment itself be free? Read moreShow less
Please ask our team about assessment fees when arranging the visit. Booking an assessment does not by itself confirm coverage or that every associated service is free.
Our clinic is at Shop 3, 379 Victoria Avenue, Chatswood NSW 2067, with the entrance on the Archer Street side. See contact and directions.
Let's talk about your treatment
Call us first. Our team will review your records and help arrange the appropriate next step.